Last updated: 19 October 2026
This policy explains when you can cancel an order or service from Youngster Company and how refunds work. It applies to digital products bought on youngstercompany.com and to professional services (ISO 27001 readiness, VAPT, Linux server hardening, OSINT investigation and related work). If anything here is unclear, email us at contact@youngstercompany.com before you buy.
1. Digital products: all sales are final
Our digital products (templates, toolkits, checklists, PDFs and other downloadable files) are delivered instantly after payment. Because digital files cannot be returned once they are delivered, all sales of digital products are final and non-refundable.
We do not offer refunds, returns or exchanges for:
- change of mind or accidental purchase
- buying the wrong product, or a product you already own
- the product not suiting your needs after purchase
- being unable to use the files because of your own software or device
Please read the product description, the list of included files and any preview carefully before you buy. If you have a question about whether a product is right for you, email us first and we will help.
By completing a purchase you confirm that you understand the product is a digital download and that it is non-refundable once delivered.
If something is wrong with your file
If a file is corrupted, incomplete, will not download, or is materially different from its description, email us within 7 days of purchase. We will fix the problem or send you a working, corrected copy. If we are unable to deliver a working product, we will resolve it as required under applicable consumer law.
Duplicate payments
If you are charged more than once for the same order, the extra payment is refunded in full.
2. Professional services
Every service starts with a free call and a written quote that states the scope, timeline and price. Any advance payment is covered by the following:
- Cancel before work starts: full refund of any advance paid.
- Cancel after work has started: we charge only for the work completed up to the date you cancel, as set out in your quote, and refund the rest of any advance.
- Delivered work: reports, assessments and other deliverables already handed over are not refundable.
- Rescheduling: free with at least 48 hours notice.
- If we cancel or cannot deliver: full refund of any amount paid for work that was not delivered.
If you are not satisfied with a deliverable, tell us within 7 days of receiving it. We will review it with you and correct anything that does not match the agreed scope at no extra cost.
3. How to request a cancellation or refund
Email contact@youngstercompany.com with your order number (or quote reference), the email address used for payment and the reason for your request. We reply within 2 working days.
4. Refund timeline
Approved refunds are sent to the original payment method within 5 to 7 working days. Your bank or card provider may take a few extra days to show the credit. We do not give cash refunds or refunds to a different account.
5. Payment disputes
If there is a problem with a payment, please contact us first so we can resolve it quickly. Payments are processed securely by our payment partner; we never see or store your card details.
6. Changes to this policy
We may update this policy from time to time. The version in force on the date of your purchase or quote applies to that order.
7. Contact
Youngster Company · Ahmedabad, Gujarat, India
Email: contact@youngstercompany.com
See also our Terms & Conditions and Privacy Policy.